Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information.
 

What personal information do we collect from the people that visit our website?
When ordering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience.

 

When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter, fill out a form, or enter information on our site.

 

How do we use your information?
We may use the information we collect from you when make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
 

How do we protect your information?
An external PCI compliant payment gateway handles all PayPal and credit card transactions, and we run regular malware scans on the website.
 
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
 
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
 
All PayPal and credit card transactions are processed through a gateway provider and are not stored or processed on our servers. Your name, address, phone number, and list of items that were ordered via our website are stored on our servers.

 

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture/remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Help remember and process the items in the shopping cart.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

 

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
 
However, non-personally identifiable visitor information may be provided to other parties for marketing, or other uses.

 

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Google Analytics
We use Google Analytics on our website. We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies), and third-party cookies (such as the DoubleClick cookie), or other third-party identifiers, together compile data regarding user interactions with page impressions and other service functions as they relate to our website (Demographics and Interests reporting).

 

Opting out:
You can set preferences for how Google tracks your behaviour and advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

 

Privacy Protection
Users can visit our site anonymously. Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on our website. You will be notified of any Privacy Policy changes on our Privacy Policy Page and you can change your personal information by emailing us.

How does our site handle Do Not Track signals?
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

COPPA (Children Online Privacy Protection Act)
We do not specifically market to children under the age of 13 years old.

Fair Information Practices
Should a data breach occur, we will notify you via email within 7 business days (if we have your email address on file) and we will notify the website users via in-site notification.

 

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions.
      Process orders and to send information and updates pertaining to orders.
      Send you additional information related to your product and/or service.

To be in accordance with CAN-SPAM, we agree to the following:
      Not use false or misleading subjects or email addresses.
      Identify the message as an advertisement in some reasonable way.
      Include the physical address of our business or site headquarters.
      Monitor third-party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly.
      Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at info@richmondregistry.com and we will promptly remove you from ALL correspondence.

 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

5767 Signal Hill Centre SW
Calgary, Alberta T3H 3P8
Canada
403-246-0130

Last Edited on 2017-10-15